If you believe your bet365 account balance is incorrect, this may be due to one of the following reasons:

It's possible that your bet may not have been settled.

You can check your bet history by completing the following steps:

We aim to settle all bets within an hour of an event finishing.

Bonus Bets are valid for seven days after being claimed. They are included in your total balance, which appears at the top right of the page. When they expire your balance will be adjusted, which may result in an unexpected change.

You can find your Bonus Bets amount, including the expiration date by:

The declaration of a non-starter/scratch may affect how your bets are settled, including the potential application of a Rule 4 deduction. This can result in your account balance differing from what you expected. You can find more information on Non-Starters/Scratches and Rule 4 here.

A Dead-Heat occurs when two or more competitors finish an event in a tie, meaning they cannot be separated by judges, timings or a photo finish. This may affect your account balance as a Dead Heat can result in a lower payout than expected. You can find more information on Dead Heats here.

If you have opted in to Jackpot365, your account balance may differ to what you expected. Jackpot365 adds an additional amount to eligible Casino games and Sports bets.

For eligible Casino games, an additional £0.10 (or currency equivalent) is added to each wager.

For Sports bets, an additional £0.50 (or currency equivalent) is placed on top of your initial wager.

You can opt-in to Jackpot365 by selecting the “Opt In” toggle on the Jackpot365 banner on the Casino site or the bottom of the eligible game page. For Sports bets, this option will appear on your bet slip. To opt-out, deselect the “Opt In” toggle.

To refresh your balance:

To hide your account balance: